Shipping & Return Policy

Shipping & Return Policy

Effective Date: September 18, 2026

Thank you for choosing Soluble Oak. We take care in preparing and shipping every order and want you to have a positive experience with our products.

Shipping

Orders are generally processed and shipped within 1–5 business days after the order is received. Special orders or large orders may require additional processing time. Orders placed on weekends or holidays will be processed on the next business day.

Shipping times vary depending on the destination and shipping method selected at checkout. Once your order has shipped, you will receive a shipping confirmation and tracking information when available.

Soluble Oak currently ships to addresses within the United States. If you have questions about shipping to another location, please contact us at support@solubleoak.com before placing your order.

Shipping Delays

Delivery dates provided by the carrier are estimates and are not guaranteed. Soluble Oak is not responsible for delays caused by the shipping carrier, weather, natural disasters, or other circumstances beyond our control.

If your package appears to be lost, damaged, or significantly delayed, please contact us and we will work with you to resolve the issue.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address is correct before completing your order. Soluble Oak is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect or undeliverable address, we will contact you regarding available options. Additional shipping charges may apply to reship the order.

Returns

We want you to be satisfied with your purchase. Unopened Soluble Oak products may be returned within 21 days of receipt for a refund of the purchase price of the returned product.

To be eligible for a return:

How to Request a Return

Please contact us at support@solubleoak.com before sending a product back. Include your order number and the reason for the return. We will provide return instructions if your return qualifies under this policy.

Customers are responsible for return shipping costs unless the return is the result of an error on our part or the product arrived damaged or defective.

We recommend using a trackable shipping service when returning an item. Soluble Oak is not responsible for products lost or damaged while being returned.

Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear on your account, depending on your bank or credit card provider.

Original shipping charges are generally non-refundable, except when the return is due to an error on our part or a product that arrived damaged or defective.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery, at support@solubleoak.com. Please provide your order number and, when applicable, photographs of the product and packaging.

We will evaluate the issue and, where appropriate, arrange for a replacement or refund.

Please do not discard damaged products or packaging until we have had an opportunity to review the issue, as the carrier may require documentation.

Exchanges

Because Soluble Oak products are consumable products, we do not generally offer exchanges. If you receive a damaged, defective, or incorrect product, please contact us and we will work with you on an appropriate replacement or refund.

Non-Returnable Products

Opened or used products are not eligible for return. This includes products that have been opened, partially used, or otherwise removed from their original sealed condition, except where the product arrived damaged or defective.

Questions

If you have any questions about shipping or returns, please contact us at:

Soluble Oak
Email:support@solubleoak.com
Website: solubleoak.com